FAQs

Frequently Asked Questions

Shipping

Do you offer free shipping?
Yes! We offer free shipping on all orders over $150.

How long will my order take to arrive?
Orders typically arrive within 5–7 business days via Australia Post.

Do you ship internationally?
Yes, we proudly ship worldwide.

Will I receive tracking information?
Yes, once your order ships, you'll receive a confirmation email with tracking details.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards and secure checkout options available through our website.

Can I change or cancel my order after placing it?
Please contact us as soon as possible after placing your order, and we'll do our best to accommodate changes before it ships.

Returns & Exchanges
[Placeholder need her actual policy]
What is your return policy?
[e.g. "We accept returns within X days of delivery, provided items are unworn, unwashed, and in original condition with tags attached."]

How do I start a return or exchange?
[e.g. "Simply email us at [contact email] with your order number, and we'll guide you through the process."]

Sizing & Fit

How do I find my size?
Please refer to our size guide on each product page for detailed measurements to help you find your perfect fit.

What if I'm between sizes?
We recommend [sizing up/down] for a more relaxed fit, or feel free to reach out to us directly for personalized sizing advice.

Product Care

How do I care for my Picone Studio pieces?
Each product page includes specific care instructions based on the fabric. For best results, we recommend following the care label to preserve the quality and longevity of your garment.

About the Brand

Where is Picone Studio based?
Picone Studio is a boutique womenswear label based in Australia.

Do you restock sold-out items?
Availability varies by style. We recommend joining our email list to be the first to know about restocks and new arrivals.